Train with Confidence.
Build Skills That Matter.

This qualification is ideal for individuals seeking employment as:

• Door supervisors in bars, clubs, and licensed venues
• Event security and crowd management personnel
• Security officers progressing to frontline roles
• Anyone requiring SIA licensing to work lawfully in the private security industry

• Working in the Private Security Industry
• Working as a Door Supervisor
• Conflict Management
• Physical Intervention (PI) Skills
• Communication, customer interaction & professionalism
• Emergency procedures & incident recording

This qualification is suited to those wanting to work as:

• Retail security officers
• Corporate / office building security
• Construction and industrial security
• Reception and concierge security roles
• Static and patrol security

• Responsibilities of a Security Officer
• Access control, patrolling and incident response
• Communication and reporting procedures
• Health & safety and emergency protocols
• Customer service and professional standards
• Conflict management awareness

This enhanced spectator safety course includes practical Physical Intervention (PI) training for roles that may require safe intervention techniques.

Additional skills included:

• Safe holding and escorting techniques
• De-escalation and conflict resolution
• Minimising risk of harm during physical contact
• Professional standards and lawful limits

Specialist training for staff operating in front-of-stage pit areas at concerts and festivals. Emphasis on crowd pressure management and spectator safety in high-energy performances.

Key topics:

• Managing audience pressure at the stage front
• Recognising and responding to crowd surges
• Communication with stage management, medics and security
• Extraction and casualty-handling techniques in pit zones
• Teamwork and operational safety procedures

Practical course covering career pathways, employer expectations and workplace standards for those entering the active leisure or events industry.

What you will learn:

• Roles and responsibilities in the leisure and events sector
• Workplace professionalism and employer expectations
• Health & safety principles relevant to events
• Career development and training pathways
• Rights and responsibilities at work

New entrants, seasonal event staff and anyone seeking a long-term role in events and leisure operations.

Comprehensive course covering the security duties required to operate safely at events of all sizes, including planning, access control, searches and incident response.

What you will learn:

• Event safety planning and operational roles
• Risk identification and security response
• Searching procedures and prohibited items
• Access / egress control and crowd flow management
• Working with emergency services and event control
• Incident reporting and communication

Foundation-level introduction to stewarding duties for indoor and outdoor events. A great starting point before progressing to more advanced stewarding qualifications.

Learning outcomes

• Role and importance of stewards at events
• Monitoring spectator behaviour and maintaining safety
• Supporting crowd management and safe travel routes
• Delivering excellent customer service
• Basic emergency procedures and incident response

A foundation course suitable for all employees. It introduces essential fire safety principles and the actions required to keep people safe in the event of an emergency. This course supports legal workplace obligations and contributes to a safer working environment.

What You Will Learn:

• Basic fire science: how fires start, spread and can be controlled
• Common workplace fire hazards and hazard prevention
• Fire safety signage and evacuation procedures
• Roles and responsibilities during a fire emergency
• How to raise the alarm and support safe evacuation

An in-depth course designed for those with heightened fire safety responsibilities, including fire wardens, supervisors and staff working in higher-risk environments. Learners gain advanced knowledge of fire prevention, workplace risk assessment, and coordinated emergency response.

What You Will Learn:

• Fire risk assessment principles and identifying fire hazards
• Fire prevention strategies tailored to workplace environments
• Emergency procedures and roles of fire wardens
• Safe use of fire extinguishers and fire-fighting equipment
• Evacuation planning, assembly points and communication during incidents
• Legal responsibilities relating to fire safety in the workplace

A one-day qualification providing essential life-saving skills for those designated to act as emergency first aiders in the workplace. Ideal for low-risk environments and individuals who need a practical, confidence-building introduction to first aid.

What you will learn

• Role and responsibilities of the emergency first aider
• Primary survey and casualty assessment
• CPR and safe use of an AED
• Managing an unresponsive casualty, choking and basic airway management
• Bleeding control, shock and minor injuries
• Incident reporting and workplace procedures

A comprehensive three-day qualification covering a wide range of medical emergencies and workplace injuries. FAW is suitable for higher-risk environments and members of a designated first aid team.

What you will learn:

• Full emergency response and structured casualty assessment
• Advanced CPR, AED use and recovery techniques
• Managing fractures, severe bleeding and musculoskeletal injuries
• Treatment for burns, scalds and eye injuries
• Recognition and response to stroke, heart attack, asthma and anaphylaxis
• Record keeping, risk assessment and first-aid kit maintenance

A focused, practical course teaching effective resuscitation techniques and the safe operation of automated external defibrillators (AEDs). Suitable for workplace first-aiders, community responders and volunteers.

What you will learn

• Recognising cardiac arrest and assessing an unresponsive casualty
• High-quality chest compressions and rescue breaths
• Safe operation and deployment of an AED
• Recovery position and post-resuscitation care
• Working with emergency services and follow-up procedures

Entry-level course that explains what mental health is, why wellbeing matters and how individuals can maintain emotional resilience. The course builds awareness of common challenges and practical daily steps to support wellbeing.

Key learning outcomes

• Definitions and common misconceptions about mental health
• Everyday factors that influence wellbeing
• Recognising early signs of distress
• Practical wellbeing techniques and self-care strategies
• When and how to seek help

All staff and volunteers who want a clear, non-clinical introduction to mental health and wellbeing.

A broader wellbeing course that looks at lifestyle, stress management and workplace practices that impact physical and mental health. Learners acquire tools to enhance their resilience and achieve a better work-life balance.

Key learning outcomes

• Understanding wellbeing components (physical, emotional, social)
• Stress recognition and practical management techniques
• Healthy lifestyle choices that support mental health
• Building resilience and personal coping strategies
• Improving workplace wellbeing culture

Employees in any sector who want to improve personal wellbeing and support a healthier workplace culture.

Practical course to help learners recognise mental health crises and provide immediate, compassionate support until professional help can be obtained. Emphasises safe conversation techniques and referral pathways.

Key learning outcomes

• Understanding the role of a mental health first aider
• Recognising common signs of anxiety, depression and distress
• How to start supportive conversations and listen effectively
• Signposting to appropriate internal and external support
• Maintaining boundaries and self-care for the helper

Staff expected to support colleagues or customers in distress; ideal for nominated first-aiders and volunteers.

Structured awareness training that offers more detail on common mental health conditions and how they can present in the workplace. Focuses on empathy and practical awareness for frontline staff.

Key learning outcomes

• Overview of common mental health conditions and impacts
• Recognising behavioural and emotional warning signs
• Practical response steps and supportive communication
• Reducing stigma and promoting inclusion

Customer-facing teams, HR staff and frontline workers who need deeper awareness of mental health issues.

A more in-depth course for learners who need a stronger understanding of mental health conditions, contributing factors and appropriate workplace responses.

Key learning outcomes:

• Detailed understanding of a range of mental health conditions
• Contributing factors and triggers in workplace contexts
• Appropriate responses and when to escalate concerns
• Supporting colleagues with ongoing difficulties while maintaining confidentiality

Wellbeing leads, HR staff, supervisors and employees seeking a more comprehensive understanding of mental health.

Manager-focused training covering legal responsibilities, sensitive conversations, reasonable adjustments and building a psychologically safe workplace. The course provides tools for managers to support team wellbeing.

Key learning outcomes

• Managerial responsibilities and duty of care
• Spotting early signs of mental health decline in staff
• Conducting sensitive conversations and offering support
• Implementing adjustments and referral processes
• Promoting a positive culture and reducing stigma

Managers, supervisors, HR professionals and team leaders who are responsible for staff welfare and performance.

This introductory qualification provides a strong foundation in customer service principles. Learners gain essential communication skills and an understanding of how to deliver friendly, professional and effective service in a range of workplace environments.

The Level 2 qualification builds on foundational customer service skills and develops stronger communication, problem-solving and complaint-handling abilities. Learners become more confident managing complex interactions and maintaining high service standards under pressure.

The Level 3 course is tailored for experienced customer service professionals, supervisors and team leaders. It focuses on leadership, coaching and high-level service delivery skills that influence customer experience across a team or organisation.

This accredited qualification is required for anyone applying for a Personal Licence to authorise alcohol sales in the UK. Learners develop a full understanding of licensing law, their responsibilities, and the legal framework surrounding the retail sale of alcohol.

This refresher qualification is required for existing Personal Licence Holders to renew their licence. The course ensures that licence holders remain fully compliant with current legislation and maintain an up-to-date understanding of their responsibilities under the Licensing Act.

This professionally delivered course provides staff with a strong grounding in recognising the stages of conflict, preventing escalation and using non-confrontational communication techniques. The course prioritises personal safety and practical actions to achieve positive outcomes without resorting to physical intervention.

What you will learn

• Understanding causes of conflict and common triggers
• Recognising early warning signs and risk indicators
• Professional communication techniques to defuse situations
• Managing challenging behaviour calmly and confidently
• Maintaining personal safety and situational awareness
• Post-incident reporting and follow-up procedures